Return Policy

Return Policy and Instructions

Due to the intimate nature of this product, returns are not accepted once the product has been opened. If you return the product in its original condition, including sealed outer shrink wrapping, a full refund will be issued to the initial form of payment once the product is received in our warehouse. If your product arrives in a damaged condition, or if it does not work, Free the Vs will issue a full refund upon verification of damage using video or photographic evidence to the initial form of payment. Returns and refunds will only be accepted within 30 days of purchase. Refunds will be initiated within 2 days of receipt of return or damage information.

To initiate a return, please send all information to A pre-paid shipping label will be provided for you, if required.